"Marketing themselves as best company" - Senior Software Engineer HubSpot Employee Review

1.0
Mar 23, 2021
Recommend
CEO approval
Business outlook

Pros

The company culture is good as far as an external person in concern. Some of the people are pretty talented.

Cons

- Absolutely pathetic team leads. - Absolute micro-management - Since they try to show off that they have the best culture, the only way they can do the opposite is by being passive-aggressive. Leads retract on their own statements and have partial and targeted behavior. Giving a code review at midnight and expecting it to be addressed the next day before 8 am meeting. Since they are easily replaceable, they have an incentive in setting you up for a failure. - Doing the same work every day (this is true for most teams). You cannot change the teams until a year if you do not like the work. And even after a year, you are at the mercy of the reviews of the same people you are trying to get away from to change the team. - If you are smarter than your superiors, you are absolutely screwed (when I say seniors, they can be the same age as you or even younger, since they can make anyone a TL) - WFH is a joke. I am scrutinized even if I take lunch break more than half hour, or fail to reply to slack within 5 minutes. Really wish we were in office because I can at least go to the bathroom and may not be perceived as underperforming or just not attentive to work. - Adhering to best software practices is a forgotten thing I have survived for some time now but under absolute torture. No use reaching out to higher level management because the person higher up the food chain always wins. You cannot show the truth, if everyone hates it. Do not know when they will fire me, but expecting it sooner rather than later because this has happened to numerous other people., in the same way.

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HubSpot Response
5y
Sorry to hear that you've had such a horrible experience--I would love it if you were open to chatting with someone from my team more about this so we can help, but if you aren't comfortable doing that, I totally understand. This isn't the culture we built or stand for and I would love to help us learn from it and improve it working with eng leadership, so I'm working with our HRBP team to flag this to eng leadership and hear more on this one. -Katie

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Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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