Lives Up To The Hype - Customer Success Manager HubSpot Employee Review

5.0
Sep 8, 2020
Recommend
CEO approval
Business outlook

Pros

HubSpot has a fantastic reputation that is well-deserved. Having worked at a few companies (both in and out of the tech space) prior to coming to HubSpot, I can truly say I hope to never leave. A few standouts for me: - Transparency. From the C-Suite down, everyone at HubSpot is open to sharing information, collecting and actioning feedback, and owning up to growth opportunities. - Customers. As a CSM, much of my time is spent working directly with HubSpot. My customers are fun and challenging to work with, and I've grown as a consultant in my time here. - Work-Life Balance. I'm encouraged to take time when I need to, and leadership practices what they preach here. It's helpful to see everyone take time when they need it, as that reinforces the intention behind benefits like unlimited vacation. - COVID-19 Response. You can't leave a review in 2020 without mentioning COVID, right? The support leadership has shown through thoughtful programs, WFH reimbursement, and flexibility has been next level.

Cons

Internal mobility within the CSM org can feel rigid at times.

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HubSpot Response
5y
Thanks for being a CSM and love that you feel our support in COVID 19 and in our customer and life work integration support, that makes me so happy. Fair callout on CSM internal mobility, thanks for the push and for helping our customers grow better globally, we appreciate you! -Katie

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Pros

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Cons

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2.0
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Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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