Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      HubSpot

      Engaged employer

      HubSpot reviews

      So Much Opportunity to Learn - Customer Success Manager HubSpot Employee Review

      5.0
      Nov 22, 2017
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      There is always so much going on and so many opportunities to learn. HubSpot is fast-paced and always trying new initiatives, which means there is a lot of opportunity to get involved in those initiatives. Future plans are shared from the top and there is always a positive energy around what is coming next. It is a great place to learn business strategy and be involved in decision making that will have a material impact. The perks are also great, but the best part of working here is definitely the day-to-day substance of our work.

      Cons

      Very metric-driven, which is important, but it can sometimes feel like we are so focused on data that we are looking at data just for the sake of data.

      avatar
      HubSpot Response
      8y
      Thanks for being part of our customers' success, I'm deeply grateful for all the hard work our services team does to help our customers grow during their time with HubSpot, so thanks for your impact and your review. Good push on the IC's--we will continue working to make being both an IC and a manager at HubSpot compelling career paths within the org, and appreciate your thoughtful input here. I love what you said about learning business strategy here--I was speaking to a potential external leader today and explained that part of our collective job is sharing what's working and what isn't with everyone--for the right leaders (regardless of level) that's a compelling reason to love HubSpot, so thanks for sharing your thoughts on how transparency impacts learning on business context. Thanks for all you do, particularly during Thanksgiving week-it's a good time to be grateful. -Katie

      Explore other reviews about HubSpot

      5.0
      Apr 30, 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      HubSpot is a great product especially with all the addons

      Cons

      Need better training into each hub.

      2.0
      May 22, 2026
      Individual contributor
      Recommend
      CEO approval
      Business outlook

      Pros

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Cons

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

      15
      See reviews by: Helpful|Rating|Date|All
      Related searches: HubSpot jobs | HubSpot salaries | HubSpot benefits | HubSpot interviews | HubSpot conversations
      HubSpot reviewsHubSpot Customer Success Manager reviewsHubSpot review