Working at HubSpot - Customer Support HubSpot Employee Review

5.0
May 15, 2017
Recommend
CEO approval
Business outlook

Pros

Large focus on employee growth

Cons

Entry-level pay is not competative

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HubSpot Response
9y
Thanks for being part of our amazing support team! To your point on compensation, we redid the structure last year to attempt to meaningfully reward folks early on in their careers in support, so hopefully that helps, but really the whole model is ensuring you get a great growth opportunity to start out your career in tech. I hope we've delivered on our promise to you there, please keep the feedback coming and thank you for all of your hard work! -Katie

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CEO approval
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Pros

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Cons

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2.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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