Good for entry - Senior Customer Support Specialist HubSpot Employee Review

4.0
Oct 28, 2025
Recommend
CEO approval
Business outlook

Pros

Great culture. Need to be a techy head. You will thrive if you have instinct and are curious

Cons

difficult to progress past senior support. most dont stay beyond 2-3 years and a lot of our early benefits, eg sabbatical bonus and unlimited PTO and stock have been axed

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

2.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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