Pros
The CEO is conscious of the company’s current challenges and is actively working to improve things and rebuild what made HubSpot special. Individual contributors are outstanding, talented, collaborative, and truly committed to their work. You get to work with smart, passionate people every day.
Cons
Several former LinkedIn employees have joined with very limited processes in place, and they’ve displaced many others who helped build the company’s foundation. The North America Sales Leader seems focused mainly on her own interests, and attrition has increased significantly as a result. Major issues remain unresolved, and there’s visible misalignment between Sales and Customer Success. Decisions are often made and then reversed months later, with little to no accountability. Instead of addressing root causes, the leadership announces contests that impact less than 3% of the sales organization. Good intentions are not enough — what’s missing is consistency, accountability, and real listening to the teams on the ground.