3.0
Mar 5, 2022
Current employee, less than 1 year
Recommend
CEO approval
Business outlook
Pros
-Remote -Good vacation and time off -Mostly chats and emails -Future of travel industry -Seems potential for growth
Cons
-Performance is based on star ratings from users. Usually users are already upset due to the app, airline, or previous agent. -You are treated as incompetent if you get one star ratings even if it's not your fault. -Passengers have issues, can be angry, and take it out on you. - A lot of information expected to learn and often feel alone when need help. -Workflow constantly changing. -High stress customer service job. -No travel agent benefits like promised when hired( IATA card). -Company took away bank holidays from when first hired. -Company is expecting agents to make more outbound calls if requested.