Wasted Potential - Marketing Hilton Employee Review

2.0
Jul 21, 2025
Recommend
CEO approval
Business outlook

Pros

Great historical brand - proud to represent our properties Generally nice people with many who have been around for years Hybrid work environment that’s relatively flexible Amazing travel perks Good pay Strong PTO and benefits offering

Cons

Has so much potential but serious structure and organizational dysfunction will be this company’s downfall. Turnover is extremely high at the moment, even at the top. Quiet layoffs and reorgs without clear reasons are pushing people out. Marketing is having a serious identity crisis with leaders pointing fingers and flip flopping strategy every week. Mid level and below are full of “yes” men - just wanting you to put up and shut up so they can look good, just to throw you to the wolves when someone disagrees. It’s apparent that there’s disconnect every which way you turn and everyone is looking elsewhere. Internal growth is slim to none with hardly any roles open across the entire organization - it’s been this way for over a year. Staffing is EXTREMELY tight in some departments despite constant feedback that it’s needed. Very sad to see a company praised for being an amazing place to work absolutely crumble with the lack of path forward under current leadership. I hoped for more.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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