Group Sales Manager at Hilton – Excellent Benefits, Lingering Post Pandemic Challenges in Bonus Structure and Workload - Group Sales Manager Hilton Employee Review

4.0
Apr 16, 2025
Recommend
CEO approval
Business outlook

Pros

Pros: consistently improving Benefits, great Health Insurance Options for individuals to choose according to their own needs, good PTO (not great but not terrible, you accrue more PTO the longer you are with the company), 401k with 5% match, Team Member and Friend & family Rates for Hilton Properties Overall, Hilton is one of the best companies I have worked for during my sales career, with the right leaders in place you will be getting excellent training, support for your professional development plus you get to travel the nation to represent your properties while meeting many wonderful people.

Cons

Lingering Post Pandemic Challenges / Excuses to keep payment low and bonus structure changing resulting in frustration, demotivation especially with the added workload through many properties that have been complexed, and you get to sell for two or more hotels with same or even less compensation than you received handling one hotel. decreasing bonus payout due to unattainable goals - owners have become greedy and working many sales teams to the bones

Explore other reviews about Hilton

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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