Frond Desk Agent - Anonymous employee Hilton Employee Review

1.0
Jan 24, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hilton Worldwide provides great benefits and rewards to employees, even employees that are employed by franchised Hilton Properties. At the Marco Island location itself, some of the managers are quite competent, truly want you to succeed and are quite kind. The pay scale for entry level is not excellent, but higher than the average.

Cons

Management are easily threatened by individuals who inevitably express work ethic, performance and desire to succeed at their level. If you demonstrate these types of characteristics, this place is not for you. The management is rather incompetent. I witnessed a multi-departmental management flux in a matter of 2 weeks. 5 departments, 5 different managers (all in the "click" of upper management) and majority of the individuals confessed they were not previously experienced within the departments they are relocating too. They praise individuals who are rude and incompetent to make them desire remaining beneath them, rather than relocating to a different department or possibly replacing the management in position itself. They will make multiple accusations daily, suggesting you made the worst mistake that could possibly be done, then when they pull up the records to verify, it actually verifies the opposite of what they were accusing. If you get an apology for it - wow! They must be feeling sick that day. If you are a great employee, who strives to work in a team environment with a positive work ethic, then this is not the company for you. This company is extremely unethical and does not value employees beyond what Hilton Worldwide wants to be provided to all Hilton Employees.

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Pros

Good managers and employees, Hilton family pricing

Cons

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3.0
Jun 5, 2026
Recommend
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Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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