Middle Management - Accessibility Analyst Hilton Employee Review

2.0
Jan 12, 2024
Recommend
CEO approval
Business outlook

Pros

The digital department is well above average when it comes to the importance of digital accessibility and being receptive to digital accessibility considerations in the product lifecycle. The department head is brilliant and has great leadership skills.

Cons

Unfortunately, the department has a Senior Manager that is a persistent bully and intermittently unprofessional. The behavior is all the more damaging since we're all remote; I dread out 1-on-1's as they're historically more passive-agression and mockery (overt and undermining my intelligence) than constructive, tactical, or productive. Bitter-sweet, I finally asked a colleague about their experience with this Sr. Manager, and this Manager has a reputation for being toxic (so it's not just me, at least). Three other colleagues under this manager have left because of his behavior (*including prior reports to HR with no improvement), and another is on their way out (with multi-year Hilton tenures). I am trying to find another jobas well, despite loving the work. It's not healthy, and there's no where else to go within Hilton's digital accessibility discipline to distance from this Sr. Manager.

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5.0
Apr 23, 2026
Recommend
CEO approval
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Pros

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Cons

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2.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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