Terrible Management, by the book and illogical - Pool Manager Hilton Employee Review

1.0
Aug 29, 2013
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling. It was possible to work at different positions within the company, but obviously they would limit you to under 40 hours a week to avoid paying overtime. HR was very nice and respectable, but acted only as therapists and never really did anything worthwhile.

Cons

Management had no idea what was going on; from the GM to assistant managers, they were running around like chickens with their heads cut off daily. They couldn't handle the smallest issues that arose, especially at big events. When corporate came to visit once a month or so, they made no changes and gave no advice. In fact, I didn't see corporate do a single thing other than walk around the property and nod their heads.

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5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance for me an my partner

Cons

I don't have any cons

3.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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