Change is happening and the flexible will survive. - Director Hilton Employee Review

4.0
Feb 21, 2009
Recommend
CEO approval
Business outlook

Pros

Hilton is in tranformation mode as the company tries to shake off it's former image of traditional big boxes in major cities to being a world class hospitality company. But at it's roots are the Team Members who make the hotels great. Each day, throughout the country i am proud to be part of the team that delivers exceptional service to our guests. While operations and deliverables to our guests have changed and continue to change with Blackstone's leadership, the heart of our hotels are still alive and doing our best for the guests. The future for HIlton remains strong and the promise of Blackstone's ownership is the core of that promise. We have grown our Waldorf=Astoria collection by over 10 properties and ownership is going to focus on our nameplate brand HILTON more than Hampton, Homewood, Embassy and Doubletree. In the long run we do have a great 401 K, Health, Life and Dental benefits that are above average and PTO which we all love! Learning and Professional Development and Brand Management have been turning out the training and support materials to do a better job so while we are in turmiol as an organization, we are still the best hospitality company in the world.

Cons

CUTS CUT AND CUTS... it is tough with the layoffs and cutbacks. Team Member events were scaled back and 2009. And the layoffs is worrysome. Not only at the properties as less of us will have to do more but also in Beverly Hills and Memphis... We are told that only 1000 or so will be moving to DC or Memphis when we close HQ in Beverly Hills. We have some great friends in those locations and they will be missed. Finally the Blackstone involvement in the company. This is Chris Nasetta's company to run all the other players in Blackstone need to step back and let Chris run the show. He has quickly taken the time to learn and understand the culture, he is moving the culture into the direction it needs to go in, and we need less of these fly by high price executives coming in and throwing in a new direction that doesnt necessarily work

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5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best top workplace ever. Good benefits

Cons

Can be a lot of workload

2.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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