Another great Brand is dying. - Restuarant Server. Hilton Employee Review

2.0
Jan 6, 2009
Recommend
CEO approval
Business outlook

Pros

Security, and reasonably benefit packages.

Cons

Extraordinary cost cutting, making it almost impossible to provide basic services to guests. No money is being put into maintainance, and it is embarrassing to be continually having to apologize for the lack of service. The new owners seem to bleeding the franchise dry, and not care whether they kill it in the long run. Lower level management is beyond incompetent, changing guidelines daily, and not supporting the staff with the tools they need to do their jobs.

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5.0
Feb 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good compensation and hours, friendly managers

Cons

a little bit disorganized and rude customers

3.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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