Poor paying job with dysfunctional organization and incompetent management - ECommerce Manager Hilton Employee Review

1.0
Nov 18, 2011
Recommend
CEO approval
Business outlook

Pros

Hilton has some great travel benefits, if you can get them. I've stayed in downtown Chicago for $39 a night. The problem is each hotel holds 2 rooms max for employees and you have to book a year in advance.

Cons

The senior management isn't the strongest and seems to focus on outdoing each other instead of working together. Hilton Worldwide has competition between its brand teams when they should be working together with Marriott and Starwood as their competition. Looking at any recent ranking of hotel brands, either overall or by category, you quickly notice that the Hilton brands are near the bottom. This is the result of a lack of clear direction and a focus on the bottom line and not service.

Explore other reviews about Hilton

5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance for me an my partner

Cons

I don't have any cons

3.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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