New policies create frustrating experience - Anonymous employee Hertz Employee Review

1.0
Dec 21, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Employees get discount rates on car rentals

Cons

The company appears to be all about trying to coax every penny it can out of its customers whether necessary or not. This current strategy makes it hard on sales reps, particularly in smaller locations, because they are now forced to waste time trying to up sell customers features such as protection packages and vehicle upgrades that customers may not need and do not want. All this will only make for a bad customer experience and an extremely difficult task for the employee whose performance review will be based on how many of these upgrades he or she can sell. This policy can also add up to 10 to 15 extra minutes to the rental process making the experience extremely frustrating for all parties involved. If you are interested in a sales career take my advice and stay the h*** away from Hertz.

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5.0
Jan 18, 2026
Recommend
CEO approval
Business outlook

Pros

No micromagement , You earn incentives when customers forget to fill the gas , also when the car was damaged and they accept to pay , managers are nice , deal with Karen and difficult customers sometimes , rush hours where there is no room for cars but it is worth it

Cons

Fluctuate schedule you might work middle shift today , tomorrow you work early morning shift like 5AM and next day you work closing shift 1 to 9 PM. It is just bad for me because I just experienced personal household problem so I have only one car in the household so I had to leave

2.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

It is possible to make a difference if you are determined enough. Many engineers work hard and most try.

Cons

The company has a ton of tech debt that it recognized, but is not being addressed. Management controls the time, scope and so quality is falling. The people they have hired lack fundamentals understanding of software development practices. The company often will make decisions to save small amounts of money with their facilities and tools they give to employees without understanding the opportunity cost that was lost. Overtime is required. You can't work here if you want to have a family or keep your family from hating you. Title inflation is real. Many people are actually performing one level down from their stated title and those that are not are only not failing due to putting in crazy hours. Middle management wont stickup for their people to ensure they are not burning out. They see it happening multiple times in front of them and they do nothing.

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