Pros
- Everyone was young and just trying to get through the day together. - Everyone on the team mutually hates their manager so you feel like you are all in it together.
Cons
- Micro management to the point they watch your screens to see if you message your friends on the messaging app. - My nan passed away so I took some time off. I came back to work to be asked "How are you?" in a way in which clearly the manager didn't care. I was replied to with "aw, okay, anway.." then was given a written warning for my absent straight away. - Managers can be really patronising. If they are not patronising your manager (in my case a manager called Amy), only talks about themselves in your 1-1 meeting. - Unfair chances. Watched people progress simply because they brown nosed management, rather than them actually being good at their job. - They are heavy on promoting mental health care, but when it really comes down to it, they couldn't care less about your mental health. - You are treated like a robot. - You really are not praised for your hard work, so honestly, give what you are paid for (baring in mind this contact centre offers wages lower than average) Literally everyone in the contact centre hates it and were looking for new jobs weeks after they started. They are always hiring because people are constantly leaving. This place really effects your mental health and I can say this is the worst work environment I have ever been in.