treated like ants - Customer Service Representative HSBC Employee Review

2.0
Aug 25, 2013
Recommend
CEO approval
Business outlook

Pros

moved away from the selling culture and more on helping the customer

Cons

pay is poor, under staffed (end up doing 2 peoples jobs) which leads to unnecessary stress and managers with no people skills. Can see the Retail bank completely shrinking.

Explore other reviews about HSBC

5.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Good environment and nice place to work and learn

Cons

nothing else to say the users were excellent

2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Good, smart colleagues in other offices.

Cons

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.

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