Could have been better with increased transparency and accountability of senior management decisions. - Customer Service Executive HSBC Employee Review

the work was very exciting

the hours were very long

Good, smart colleagues in other offices.

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.