HSBC Call Center is a revolving door! - Customer Service Representative HSBC Employee Review

1.0
Jul 8, 2011
Recommend
CEO approval
Business outlook

Pros

They pay well and benefits are great. You are given a ton of time off that you earn as you go, but can take it after 90 days. There is overtime offered and a ton of people that can switch shifts if needed. There is a career progression in place (although it is broken)

Cons

People are always getting fired. I quit because they were fast tracking new hires for promotions before the experienced workers. They keep changing your productivity goals to make it harder and harder to stay afloat. They tell you that you need to be trained on every product to move up, but it only makes it harder to make sales goals (which you can be fired for if you miss one of 4 or so stats three months in a row), then they promote others that have only been trained on a couple of products. Their systems are backwards and confusing to explain to customers.

Explore other reviews about HSBC

5.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

the work was very exciting

Cons

the hours were very long

2.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Good, smart colleagues in other offices.

Cons

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.

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