Worst retail company in the UK, unless you work in one of the big city centre based focus stores... - Department Manager H&M Employee Review

1.0
Sep 24, 2014
Recommend
CEO approval
Business outlook

Pros

The following pros only relate to big city stores with high turnovers: -Great variety of people full & part time -Days go relatively quick -Christmas party

Cons

- inexperienced store managers in smaller stores - bichee cliques - management pay is appalling - workload is disgusting - you will spend majority of your time at work or thinking about work when you're not at work - smaller stores is where you will start your career as a manager and it is impossible to achieve the standards expected given that your store team size is small. - You will put in a lot of unpaid extra hours and won't get a thank you. Very rarely you will get appreciated for anything you've done. They will make you work like a dog and you're career progression isn't as fast as they make it out to be. -im leaving H&M next week as a manager and it's the best thing I will have done in 10 years. -as for sales staff they will try and hire you on a 4 hour contract but will expect you to be fully flexible so they can make you work 35 hours but save on money when it comes to giving you holiday pay..... Coz you'll only get your 4 hours worth a week.

Explore other reviews about H&M

5.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

Nice team members, fast paced enviroment

Cons

Entry level with low pay

2.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

can accrue sick hours / vacation easy going staff once you get the hang of a routine, it's easy

Cons

managers could either be nitpicky, or don't help at all company management was even pickier i worked there for four years; by the time i left, the company had changed so many policies that did not make it easier for the worker work/life balance was hard, especially during holidays or summer

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