Pros
I have had the chance to work with some amazing people in a fast paced and casual environment. I enjoy not having to wear a shirt and tie to work and also enjoy working in an open area with like minded professionals. Everyone here is extremely friendly and it is a welcoming environment overall.
Cons
The department I have been moved to is extremely stressful to the point that has negatively impacted my health and personal relationships. I was saddled with a difficult supervisor and we are extremely understaffed. Our clientele is very demanding and almost all of our calls are long/end up with the agent being yelled at for things that are beyond their control. Each time I have tried to apply elsewhere within the company, I have been blocked by management, not due to my ability but due to the fact that they do not want to lose me as an employee. I used to love working here but now my days are a nightmare.