Groupon Employee Reviews about "upper management"
43% would recommend to a friend
(118 total reviews)
34% approve of CEO
Found 118 of over 4K reviews
Updated Dec 3, 2023
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Excerpts from user reviews, not authored by Glassdoor
- "Great people and very international" (in 377 reviews)
- "Great Culture and as long as you perform well you can pretty much be your own boss and do anything you want." (in 234 reviews)
- "Work / Life balance is good" (in 165 reviews)
- "Good benefits (would be great with 401k match and more tolerable work envt)" (in 107 reviews)
- "unlimited PTO that you felt you could actually use" (in 81 reviews)
- "Bad management very lazy is their approach" (in 258 reviews)
- "Pay is low unless you're one of the chosen high ups and politics has everything to do with being chosen." (in 118 reviews)
- "I have had 4 different managers and 3 different DSMs in 8months so nothing and no one is consistent." (in 105 reviews)
- "Senior Leadership and Technology is poor" (in 76 reviews)
- "Salary is LOW so if you have poor lead quality then you're sunk in the income department." (in 70 reviews)
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Reviews about "upper management"Return to all Reviews
- 3.0Jul 6, 2017Customer Service RepresentativeFormer Employee, more than 1 yearChicago, IL
They understood that "life happens." There was ample time off, and they were fairly considerate when working with you through extraordinary circumstances. Also, the rules for customer service were fluid, but the team did their best to keep it easy to follow. You could also make suggestions that could be implemented if you thought it out well enough beforehand.
Unstable. The upper management either doesn't understand or can't be bothered to listen to the people working directly with their customers. I personally changed supervisors three times, and the third didn't get to know me enough to be of much support as I was trying to overcome a not-meeting-quotas probation.1
- 2.0May 3, 2018Anonymous EmployeeCurrent Employee
Great PTO Flexible work schedule Depending on your department your teams can be great. I really liked 600 west as a building
Compensation is horrible compared to what else is out there Upper management is clueless to the day to day operations and create changes that hinder employees constantly. Moral can be very low
- 1.0Feb 3, 2023Software Test EngineerFormer Employee, more than 3 years
I had the pleasure of working with an incredible kind and intelligent team. They made working there always fun,
Leadership and upper management dropped the ball by making hasty decisions that had long-standing consequences
- 3.0Sept 28, 2014District Sales ManagerFormer EmployeeChicago, IL
The company provides freedom to operate your team like your own business. You have the ability to be creative when it comes to finding new ways to tap into new revenue.
There is too much of a focus on output numbers such as contracts and revenue and not enough on input numbers like quality of conversations. Upper management has started using forms of public praising and shaming to motivate the sales managers.1
- 3.0Dec 14, 2015SalesFormer Employee, more than 1 yearTaipei
Groupon provided a fast-paced work environment with many opportunities to learn and build new skills. There was also a decent work-life balance.
There was constant change in upper management and company goals causing uncertainty and instability at the lower levels. Also, there seemed to be an evident divide between the US-branch and the international offices.2
- 2.0Feb 11, 2014EditorialCurrent Employee, more than 1 yearChicago, IL
Your co-workers will be pretty awesome.
Other than your colleagues and the dress code nearly everything else here will quickly turn into a liability for your career. If you are like most others in Editorial you will have recently graduated with a degree in a creative field. During your first days at Groupon much will be made about how many opportunities there will be to use your degree and your imagination. Within a few weeks you will see how this is not the case. Salespeople in the end have license to nix anything that strikes them as unconventional. Most of the best creative work here gets eliminated. Nearly everyone in Editorial is looking for a way to leave for something else. The reasons for this are threefold: (1) You've no real ops here to flex creative muscle. (2) The compensation is miserable. Yes, the benefits are on the upper end of standard, but the paychecks are below market rate. (3) There is almost no path to advance within the company....more on that in the next paragraph. New recruits are frequently told how many current managers were in their lesser positions for only a few months to a year before being promoted. While this is true it is more a function of circumstances that no longer exist within the company. Most in editorial who have been around for any length of time have stagnated in their position. Every few months or so upper management promises new career ops but those are quickly taken away for a variety of reasons related to disorganization. That final point is probably the most important. Groupon suffers from a debilitating disorganization that isn't going anywhere fast. There is a large internal bureaucracy that stubbornly resists efficiency. Overall if you need something to pass a few months of your time while making your way onto the next thing this is an okay place to stop. If you're more determined in your career choices though, you will want to look elsewhere.4
- 2.0Aug 18, 2015Anonymous EmployeeFormer Employee
Free Soda. Great Benefits. Young, college atmosphere.
No work-life balance. Upper Management are biggots who should be playing golf together somewhere talking bad about lower employees5
- 1.0Mar 7, 2013InternCurrent Intern, less than 1 yearSydney
people, culture and good experience for recent graduates
mass firing staff and then throwing a bar tab in celebration the next day. having managers with zero experience only that they are the spouse or housemate of upper management. HR department have no idea what they are doing and the hiring and firing process is disgraceful. Keeping nonperforming staff in your sales team who has at least 3 sick days a week for the last 6 months over hard working operations staff who work until 11pm at night is disgusting.. But it seems that management especially the new CEO only cares about people who bring in the contracts.
- 1.0Jan 6, 2021Software EngineerFormer Employee, more than 1 yearChicago, IL
- Pretty good pay/benefits - Progress is so glacial and deadlines are so lax that you won't have to work hard - Work life balance is excellent. I never worked nights or weekends
- A manager frequently yelled at people, and this behavior was tolerated. - Nothing changes. Upper management made the same promises of change on my first day that they made on my last day. - Your opinion only matters if you have a high job title. - Even if you have a high job title, your opinion only matters if it does not rock the boat. - The hiring bar is low. Consistently poor performers are not fired. It is frustrating to work with poor performers and it will slow you down, especially as an engineer.
- 1.0Oct 23, 2012Account ExecutiveCurrent Employee, less than 1 year
Great events for everyone. Casual dress and wonderful options for lunches.
Lied to about turnover rate during interview process, withing a month I learned I was the the 7th new person in that year. Managers talk about only money matters. But they insist on micromanaging even when your exceeding goals. Establish reps have great flexibility and able to basically manage their own hours. New reps are given burnt accounts, and expected to fix the mistakes senior reps made. Upper management stresses to care more about merchants while managers worry only about getting as much as possible and push the merchants to the limits. Also business model is nothing but diminishing returns, merchants wont run unless given larger margins and less Groupons are sold each time.3