It all depends on which location you work at. - Software Support Specialist Garmin Employee Review

2.0
Apr 17, 2011
Recommend
CEO approval
Business outlook

Pros

There are great benefits. There are different shift options available so that if you don't want to do the standard 9-5, you can pick and choose your shift. Expectations are generally pretty low for the first six months while you get your feet under you.

Cons

There are a lot of unknown "known issues". Information is coveted and it takes a lot to get information for upper support staff and management. First tier support are considered to be technical support, but 90% lack the training to be anything more than product support. A perfect example is when a customer says the word "Mac". Even if the issue has nothing to actually do with the Mac itself, calls will be transferred. Finally, expect to act as tech support for grandma and grandpa. Most customers have little to no experience with a computer and many litteraly are grandparents. If you don't like supporting senior citizens, this isn't the job for you.

Explore other reviews about Garmin

5.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance. Top pay if you're a top performer.

Cons

Can get boring with little opportunity to learn new things.

3.0
Apr 3, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and work life balance. It's a good culture and I've never worked at a place where your immediate peers are this helpful and pleasant to work with, even across teams and offices. If you want to just come in and do just what is required for your job and go home with the knowledge you have a stable job, this is the perfect place to work. I'd only recommend working here if you just want a job, but don't care about a career.

Cons

There is poor career advancement, especially if you aren't male. Leadership does not care about leading people. The RTO has made working here less appealing. The excuse that you can't collaborate unless you are in the same building makes no sense when you work with people in 6 different countries. It is about control and appearances, all due to incredibly poor senior leadership strategies. The pay is also low and so is the quality of the software you work on. Leadership likes to talk quality, but they like fast and cheap. They will not support you in actual software quality nor implement changes to improve it. The same issues happen over and over without improvement.

8
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