Don’t go down with the ship… - Keyholder GameStop Employee Review

2.0
Sep 23, 2025
Recommend
CEO approval
Business outlook

Pros

- fun coworkers - customers are easy to work with - things I enjoy - accepting of LGBTQ and no discrimination - my manager is great and takes care of business

Cons

- serious understaffing - constant calls on my days off about schedule changes - get guilted by management if you call out sick, because they have no backup plan if someone calls out - constantly juggling 10 things at once because you’re working alone - lack of communication - manager is your only contact, there’s basically no way to get in touch with anyone else, including HR - focus and stress on numbers and sales goals, but there are no bonuses or commission - upper management has complete disdain for employees and treats them like expendable numbers, I’ve never seen anything like it

Explore other reviews about GameStop

5.0
Nov 8, 2025
Recommend
CEO approval
Business outlook

Pros

best company to work for period dydes

Cons

Nothing I love this place forever

3.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

You get real management experience fast. You can honestly say you handled: Inventory control Cash handling Customer conflict Sales goals Scheduling pressure Loss prevention Store operations Merchandising Trade-ins Tech/product support Opening and closing Problem-solving without backup That is valuable on a resume. You also learn independence. If you can run a store alone, you can handle pressure, prioritize, and make decisions without someone holding your hand. It can also be good if you like games, collectibles, tech, consoles, and talking to customers who care about that world. And if the store has decent traffic, you can build strong customer relationships. Regulars matter.

Cons

Being “store manager” but also being the only person there is often exploitation dressed up as responsibility. You may be expected to do the work of: Manager Sales associate Inventory clerk Security Customer service desk Tech advisor Cleaner Cashier Loss prevention Complaint handler All at once. The biggest cons: You are accountable for problems you may not have enough staff, payroll, or authority to fix. Upper management may push metrics, warranties, memberships, preorders, and sales goals without giving enough labor or support. You may get blamed for shrink, low numbers, customer complaints, late tasks, missed calls, or messy inventory even when the real issue is understaffing. Breaks can become fake breaks. If you are alone, you may not actually be able to step away. Safety can be an issue, especially with cash, consoles, theft, angry customers, or closing alone. The title can sound stronger than the pay. GameStop management responsibility has historically outweighed compensation in many stores. Burnout risk is high. You are constantly “on,” and there may be no one to absorb pressure with you.

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