Pros
You can work on stat holidays and then use day off afterwards
Cons
- working in Fortinet TAC sucks 1. Lack of proper training. 2. Way understaffed 3. Workload is way too much for on engineer 4. Managers want you to work like animals here. 5. Job cam actually affecr your health ( too much stress). Getting 8 calls and total 8 tickets a day, then from previous day tickets as well. You have to manage lot off SLA’s. 6. Everything seems to be buggy. Customers are really frustrated on products other than Fortigate. 7. TAC teams for fct, faz are all the same. 8. Only come here if you are not able to find a job anywhere. 9. Wont have time to do labs or recreate customers environment so engineer will take insults from customers. And managers seems to be fine with this. 10. Managers take calls and tickets hoping to show some sympathy. ( Do your job and hire more people) 11. By the end of day you will be sucked up, You will feel like life has been drained out of you. 12. Dont accept an offer from fortinet tac. they will make you work 24 hours ( not an official statement but they will keep pushing work towards you so you will have no choice) 13. Wont ask you to do overtime ( they will have to pay but it’s pretty normal you are working after hours) 14. Fortinet keeps on releasinf products without proper testing ( so many bugs) 15. Managers will prefer to hire people from their own race. (Check fortigate TAC team )