If you relish public humility and pointless accountability, read on. - Engineer Five9 Employee Review

1.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

The stock price has a solid floor at about 90% less than its all-time high.

Cons

One VP has created a culture of rigid compliance, stifling collaboration and shutting down open discussion. Team members hold back from challenging decisions, even when they're clearly based on outdated information or flawed assumptions. This erodes trust and silences honest feedback. Meetings and scrums have become demoralizing. Employees are routinely subjected to condescending criticism, which erodes morale and poisons the work environment. Instead of seeking guidance, people now expect to be knocked down and do their best to stay invisible. Our processes have turned into obstacles. New management layers, endless safe harbors, and change-control reviews have choked our workflow. What used to be simple tasks now demand wading through convoluted categories and approval mazes, forcing teams to justify every move with pages of unnecessary detail. Our pace has collapsed. We now spend more effort feeding the bureaucracy than getting real work done. Governance and risk management matter, but this avalanche of process delivers nothing except gridlock. The obsession with documentation and justification is strangling productivity.

Explore other reviews about Five9

5.0
Mar 27, 2026
Recommend
CEO approval
Business outlook

Pros

Treats you great. Control of your own schedule

Cons

Challenging clients, a lot of adversity based on escalation.

1.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

3
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