Was very excited about this job, but quickly learned it was not what I was hoping for - Member Services Representative Fetch Pet Insurance Employee Review

1.0
Sep 11, 2025
Recommend
CEO approval
Business outlook

Pros

Consistent schedule Decent pay Decent benefits Work from home

Cons

Very little support from management Company routinely allows policyholders to call in and be verbally abusive to team members

avatar
Fetch Pet Insurance Response
8mo
Thank you for sharing your feedback. We appreciate you bringing these concerns forward. We’re reviewing ways to strengthen our support for team members and continue improving the overall employee experience at Fetch.

Explore other reviews about Fetch Pet Insurance

5.0
May 19, 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Great work place Good benefits

Cons

None, great place to work

5.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Consistent communication and follow-up throughout each step of the interview and application process. I always felt informed on next steps and appreciated the responsiveness from the recruiting team.

Cons

Overall, the experience was very pleasant. The only minor issue that occurred was a time zone miscommunication during scheduling, but I believe that was simply an understandable error on both sides.

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