Pros
Somewhat flexible work schedule. Intensive orientation.
Cons
Ongoing training is practically non-existent or impractical after orientation. Low pay compared to similar positions at other companies. Health benefits are expensive (high deductibles and high premiums). High stress environment, difficult to maintain healthy work/life balance. Workload can vary drastically week to week, but you must work exactly 40 hours every week (even if you have '50 hours' worth of work to do). This has lead to employees working while clocked out for lunch in order to get everything done. Heavy emphasis on productivity, virtually no emphasis on customer service or quality of work. High turn over rate. Poor communication and change management. Information is practically delivered through the childhood "telephone game", where each person modifies the content to their liking, prior to passing it on to the next person. This has created huge inconsistencies in how claims are to be handled.