Proceed With Caution - Product Support Representative FIS Employee Review

2.0
Jun 13, 2024
Recommend
CEO approval
Business outlook

Pros

Worked with some very good people, had a very good vacation benefit equivalent to my time with FIS, hybrid work environment (which was changing at the time of my departure).

Cons

The pay was subpar to someone with my experience, promotions was a joke as my replacement was hired at the same level as I was after providing many years of service which was always rated above expectations under an extreme workload. Eventually this burned me out and I had to part ways. Not all positions are treated the same (middle management and above are treated so much better financially), so I would advise to proceed with caution. My mistake was providing too many years of service and loyalty to a company which, in my opinion, showed no loyalty back in the form of decent pay increases and meaningful promotions for the hard work I provided (but I did receive my fair share of ‘thank you’). My advice, if you choose to work with FIS, is to learn all you can within 2-3 years and then move on, whether it be internally or with a different company.

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FIS Response
1y
We appreciate you reviewing and sharing that FIS has a talented workforce, offers hybrid work opportunities, and great vacation benefits. Since you are no longer an active FIS colleague, we cannot get more details on your feedback, but you mentioned pay raise in your con, so we wanted to share with you that FIS’ compensation philosophy strives to provide competitive pay around the world in the regions we operate – with an emphasis on rewarding performance, to help us attract, engage, and retain the best talent. As part of our pay for performance philosophy, we have a formal pay review process each year and annual merit increases are based on company performance. The increase a colleague may receive through this process considers several things – including evaluation of the colleague’s performance, their existing pay compared to the range for their role and the company’s budget for increases.

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5.0
Jan 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunities and challenging - engaging work.

Cons

None that come to mind.

1.0
Apr 23, 2026
Recommend
CEO approval
Business outlook

Pros

Most colleagues are well intentioned, but stretched beyond the max.

Cons

After filing for FMLA, my “leader” encouraged me not to involve HR in the future. The whole point of FMLA is job protection. Him making this suggestion, at best, seems highly unethical and potentially illegal. Some leaders are good with people. Others are more techno sound. The ones that can effectively do both are let go. It makes no sense and the company offers little transparency.

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