Expedia Local Experts - Expedia Local Expert Expedia Group Employee Review

1.0
Dec 9, 2015
Recommend
CEO approval
Business outlook

Pros

Experience all things offered in Maui as far as activities go through the Familiarization process. Good benefits: 401k, Health, Dental, Vision, Educational Reimbursement. Lots of locations to work at.

Cons

Poor managerial skills. Leadership is overworked, so they're usually too busy to lead or manage so they defer everything to "leads". Leads are NEVER available because they're at the busiest of desks and prioritize their positions as concierge over their positions as leads (I would too). Scheduling is awful! You can't supplement your income with a secondary job because management requires that you're available "anytime anywhere" plus having 1-3 on-call shifts any given day of the week. Which means, you can't even plan laundry, gym, etc. Training is 6 weeks! So, you earn $12.50/hour before you earn commission. That drops you far below the poverty level! You're expected to drive all across the island just to shadow other employees. There is no sales training. Minimal technical training. There is no Operating Procedures manual so you don't ever have a reliable source of information. Our Company Christmas Party Invitation read: "appetizers and ONE cocktail included, you can buy your own Christmas party dinner for 25% off, if you bring your business cards. Can I please buy my own business cards since the company can only afford to buy them once a year?

Explore other reviews about Expedia Group

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good leadership and culture, good WLB

Cons

Large organization means structured, slow moving processes

2.0
Mar 29, 2026
Recommend
CEO approval
Business outlook

Pros

Constant state of transformation is ripe environment for new hires and functional experts from big name tech companies

Cons

Pre-covid the culture was really special. Collaborative, engaging, people-centric, with a unifying mission to enable travel for the world. Since covid there has been a revolving door of executive leadership, and with each round, they throw out the current strategy to try something "new" without building from the current or past successes. Constant change, but no clear vision or strategy of what they are trying to change to. Lack of strategy and low risk tolerance leads to too many priorities with not enough investment to move the needle in anything. Quarterly layoffs, but executed quietly team by team so as not to make news. No psychological safety. Talent strategy since covid is to hire externally over internal promotions to gain "functional expertise" therefore difficult to grow your career. Siloed divisions not working towards common goal. Lacks operating model maturity needed for a company of this size likely do to revolving door of execs and priorities. A cash cow company with an identity crisis trying to be an AI innovator. Build vs buy mentality slows them down. Too many exec pet projects that aren't vetted with proper business cases.

4
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