Great product and great people, but a hazy future - Anonymous employee Expedia Group Employee Review

4.0
Jun 11, 2008
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

For the most part, you are surrounded by bright people who constantly challenge you and help you do a little better with every project you tackle. Expedia is not the place to work if you want to coast through your days. Expedia also is just a great product - travel is fun, and it's exciting to be part of arguably the best online travel company, one that helps millions of people explore the world. Plus, it has the best rewards program of any online travel site, which should give the company a huge advantage in terms of differentiation and longevity (but only if the program is managed well and incorporated into the company-wide strategy).

Cons

Expedia's future is hazy right now, in part because people are booking directly with travel suppliers (airlines, hotels, etc.) rather than using one-stop shops like Expedia. It's also due to the fact that Expedia is having an increasingly difficult time differentiating itself in the travel market, something that, frankly, it was never good at. Contrary to common sense, you do NOT get great travel perks as an Expedia employee unless you work closely with or are part of the teams who work directly with Expedia's travel product suppliers (e.g. hoteliers, airline reps, etc.). The HR department is horrible. I had offer letters left on my desk with no discussion about my salary, I was flat-out lied to about HR policy, and I found all my HR reps to be among the most unresponsive and unsupportive I have ever encountered.

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5.0
May 30, 2026
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CEO approval
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Pros

Great culture, great benefits, great work-life balance

Cons

Hard to move up internally fast

2.0
Mar 29, 2026
Recommend
CEO approval
Business outlook

Pros

Constant state of transformation is ripe environment for new hires and functional experts from big name tech companies

Cons

Pre-covid the culture was really special. Collaborative, engaging, people-centric, with a unifying mission to enable travel for the world. Since covid there has been a revolving door of executive leadership, and with each round, they throw out the current strategy to try something "new" without building from the current or past successes. Constant change, but no clear vision or strategy of what they are trying to change to. Lack of strategy and low risk tolerance leads to too many priorities with not enough investment to move the needle in anything. Quarterly layoffs, but executed quietly team by team so as not to make news. No psychological safety. Talent strategy since covid is to hire externally over internal promotions to gain "functional expertise" therefore difficult to grow your career. Siloed divisions not working towards common goal. Lacks operating model maturity needed for a company of this size likely do to revolving door of execs and priorities. A cash cow company with an identity crisis trying to be an AI innovator. Build vs buy mentality slows them down. Too many exec pet projects that aren't vetted with proper business cases.

4
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