Can I give 10 stars? - Customer Support Agent DealDash Employee Review

5.0
May 8, 2024
Recommend
CEO approval
Business outlook

Pros

You work with the most supportive and intelligent team of go-getters. When there is a problem people from every department gather to fix it immediately. Long gone are the days where you wait around the office crossing your fingers that something might get done by your "higher ups". Everyone here takes responsibility for themselves and their work - when they say will do something, they do it! The flat hierarchy design of the company is refreshing - at many employers you feel like just a number. At DealDash I feel valued and appreciated, no matter my position, for my unique and trained skillset. The salary is generous as are the other modes of compensation within the company (fitness benefits, wellness initiatives, yearly off-site trips, company covering work supplies and needs). You are challenged and your knowledge increases exponentially.

Cons

For my specific position, some interactions can be harder than others with customers - however they are few and far between. When these do happen I am supported extremely well by my team. However this is something to keep in mind.

Explore other reviews about DealDash

5.0
Jul 29, 2024
Recommend
CEO approval
Business outlook

Pros

The whole team is friendly and supportive. They always strive to better themselves and those around them!

Cons

They are always improving. You will need to keep getting better and better to keep up.

5.0
Sep 9, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've worked at DealDash for nearly a year now, and it outpaces and outperforms my prior employer of 10+ years by a long shot. Initially, I was hired for a somewhat specific position and since I have been able to delve into many various areas outside of my job title, such as design, customer acquisition, coding, etc. giving me the opportunity to get outside of my comfort zone and learn some new skills that will lead to further positions within the company. The hiring process here has been refined to cultivate only the best talent as these are some of the best colleagues I've had the pleasure working beside. Aside from these amazing attributes, DealDash also allows employees to work where they choose, has excellent health benefits and vacation time, and you even get a Kindle upon joining the company! DealDash is a fast-paced company, and if your like challenge, responsibility and watching a company flourish, then this is place I can highly suggest to you.

Cons

The largest downside is the occasional breakdown of communication. New employees are often joining the company as other people are being promoted and this sometimes leaves a void for a brief time where new information might not make it through. That being said, it doesn't last long because everyone at DealDash tries to overcommunicate so nothing goes unsaid for long. A proper compensation structure is also needed, but management is aware and has been working on a plan for this.

7
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