Pros
Good work-life balance, decent benefits package, flexibility and control over one’s own schedule within reason. Majority of colleagues are fantastic to work with. Generally seems like they actually care about employees. Employee recognition is improving. For the role specifically, builds a lot of great soft skills that are transferable if there’s desire to move into other roles/depts.
Cons
Some aspects of benefits fall a bit short of what other large tech companies offer, but not terribly so. Putting a lot of emphasis on AI, which wouldn’t be a con if not for the uncertain landscape of job security and given some recent actions from other tech companies to fund their AI initiatives in favor of employee benefits. Promotions difficult to achieve at times even with proper performance. For this role, working with customers always has its difficulties and can sometimes feel like you’re the punching bag for things out of your control.