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      Coinbase

      Engaged employer

      Coinbase reviews

      I feel guilty every day - Customer Service Representative Coinbase Employee Review

      1.0
      Mar 30, 2020
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid twice the average salary for my position

      Cons

      We are a shady company that scams people out of their money all day, every day and it is painful hearing from thousands of angry and fed up customers.

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      Coinbase Response
      6y
      I’m very sorry to hear you’re having such a negative experience at Coinbase. We take pride in being the most trusted cryptocurrency platform, and we take all allegations of wrongdoing or unethical behavior seriously. I strongly encourage you to report your concerns to your manager, to our People or Legal teams, or to me directly so we can take appropriate action as needed. You can also report any concerns anonymously through our whistleblower hotline. (You can find the link on our intranet.) Please know that we have a strict “No Retaliation” policy to protect whistleblowers—good-faith reporters of violations are shielded from any form of retaliation. Thank you for your concern for our customers, and again, I encourage you to report your concerns through whichever channel is most comfortable for you. -L.J. Brock, Chief People Officer

      Explore other reviews about Coinbase

      5.0
      Jun 21, 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Smart, interesting coworkers. Good manager/s.

      Cons

      Remote culture can make it hard for building connections

      4.0
      Aug 6, 2021
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Very interesting technical challenges - A LOT of autonomy (could be a con) - Amazing perks (WFH stipend, random gifts all the time) - Very smart colleagues - Great communication all around the company - Exciting - Brilliant CEO and engineering execs - A lot of useful education and automation regarding processes

      Cons

      - There is a lot of autonomy so if you're the kind of person who needs the work to be handed to you, you'll have to adjust - Since crypto is a very fast paced field, you will often have multiple projects on the go at the same time so work-life balance is usually relatively bad, although the company does offer re-charge days (and weeks) so that we can all take time off. - This is the biggest con: you get assessed if you're "on-track" or "off-track" every quarter, if you're "off-track", you have 60 days to fix it. Quite an aggressive stance, similar to Amazon's PIP program which is notoriously toxic.

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