Coinbase Reviews

Updated Jun 25, 2020

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4.0
79%
Recommend to a Friend
85%
Approve of CEO
Coinbase CEO Brian Armstrong
Brian Armstrong
97 Ratings
Pros
  • "Leadership team is highly aligned on the priorities and puts in a lot of effort to create a great work environment(in 8 reviews)

  • "But keep in mind this was also at the boom/bust cycle of Bitcoin, when BTC traded near(in 7 reviews)

Cons
  • "Growing pains can have collateral damage(in 12 reviews)

  • "Going through the growing pains of a high growth company(in 5 reviews)

More Pros and Cons
  1. Helpful (1)

    "Support Tools & Automation"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coinbase full-time

    Pros

    No stale tech. Cool co-workers.

    Cons

    Growing pains can have collateral damage.

    Continue reading
  2. "Amazing vision ; Great people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Coinbase full-time

    Pros

    Amazing vision and mission. How many companies have the ability to rewire the world?

    Cons

    Tumultuous political environment, lots of execs leaving

  3. COVID-19

    "Fun place to work with great leadership but stagnated dev pipelines and hard to overcome security focus"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coinbase full-time for less than a year

    Pros

    - Decent compensation - Able co-workers - Driven, passionate and continuously learning Founder/CEO - Transparent communication from leadership - Constant strive toward new and improved working environments re: remote work and situations like COVID-19 - Great product with positive impact and growth - Equity with a huge upside increasing company-wide productivity and buy-in - Because of current vs projected scale, there are likely more opportunities for advancement than the Googles and Facebooks of the world - Review process is fair and non-intrusive - Constant but valuable surveying of employee feedback to see how internal processes and/or perks can be improved followed by action to make those changes

    Cons

    - For some the technology we utilize and implement is complicated and hard to understand causing non-technical employees to get lost and/or confused - Constant improvement can make some employees feel whiplash - Because we are in a business that requires compliance and regulation, there is a strong security emphasis that can stagnate and impact automation re development workflows from an ideation and creativity viewpoint - There are disparate groups of engineers that are not looped into the overall engineering org causing difference of workflow and overall lack in uniformity which compounds the security concerns mentioned earlier and stagnates innovation greatly

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  4. Helpful (13)

    "Good business, but terrible people management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Positive Outlook
    Disapproves of CEO

    I worked at Coinbase full-time for more than a year

    Pros

    - Business is doing well, profitable and growing - Crypto is a very intellectually stimulating field

    Cons

    - Terrible people management, leading to a lot of top talent departures (executives, engineers, PMs, designers & more) - Culture of competiton instead or cooperation, resulting in a ton of politics and vicious reorgs - Aggressive and bro-y culture, very few diverse engineering leaders - Low employee satisfaction in company polls, especially in engineering

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    Coinbase Response

    April 13, 2020Chief People Officer

    First of all, thank you for your feedback—I’m sorry to hear you had such a negative experience during your time with us. We want our culture to feed off of positive energy—taking care of each other, helping each other grow, focusing on solutions instead of blame or criticism. But as you know, we’re operating in a high-pressure, hypergrowth environment, and that can put our culture to the test. Continuous learning is also a key tenet of our culture—we want to know when and how we’ve missed the mark so we can address any potential shortcomings and make the experience better for everyone at Coinbase. For example, we’ve recently rolled out expanded training and new resources for all people managers, and we’re already seeing positive results across the company. That said, I would like to learn more about your specific experience at Coinbase and any additional feedback you might have so we can continue to improve and to attract and retain top talent—please feel free to contact me directly if you’d like to discuss your experience further. Thank you again for your hard work at Coinbase and for your feedback—we appreciate it. L.J. Brock, Chief People Officer

  5. Helpful (2)

    "Good Culture"

    4.0
    Current Employee - Software Engineer in San Francisco, CA

    I have been working at Coinbase full-time for less than a year

    Pros

    Very nice working environment, located in downtown SF

    Cons

    Start-up, project not challenging, if some one need career growth, recommend to some big company

  6. Helpful (2)

    "Amazing but got worse during difficult growing pains"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Coinbase full-time for more than 3 years

    Pros

    Interested problems. Got to work with a tight feedback look and could see my affect on the end user.

    Cons

    Lots of difficult growing pains. Uncertainty in direction. Did not provide the correct incentives to keep the best talent.

    Continue reading
  7. Helpful (12)

    "I feel guilty every day"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Coinbase full-time for more than a year

    Pros

    Paid twice the average salary for my position

    Cons

    We are a shady company that scams people out of their money all day, every day and it is painful hearing from thousands of angry and fed up customers.

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    Coinbase Response

    April 13, 2020Chief People Officer

    I’m very sorry to hear you’re having such a negative experience at Coinbase. We take pride in being the most trusted cryptocurrency platform, and we take all allegations of wrongdoing or unethical behavior seriously. I strongly encourage you to report your concerns to your manager, to our People or Legal teams, or to me directly so we can take appropriate action as needed. You can also report any concerns anonymously through our whistleblower hotline. (You can find the link on our intranet.) Please know that we have a strict “No Retaliation” policy to protect whistleblowers—good-faith reporters of violations are shielded from any form of retaliation. Thank you for your concern for our customers, and again, I encourage you to report your concerns through whichever channel is most comfortable for you. -L.J. Brock, Chief People Officer

  8. Helpful (23)

    "There is a reason why people do not make it more than a year"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Coinbase full-time for more than a year

    Pros

    Great company perks (but you can get this at many Bay Area companies). Genuinely smart people.

    Cons

    Toxic environment, low job security. As with all companies (but especially this one), I recommend looking on LinkedIn and messaging previous or current employees about their experiences there. There is a reason why the average tenure at Coinbase is less than 15 months. Leadership is inexperienced, and had a “throw others under the bus to avoid blame” attitude. I would steer clear.

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    Coinbase Response

    March 9, 2020Chief People Officer

    Thank you for your feedback - we truly appreciate it. Like many companies in hypergrowth, our work environment is extremely fast-paced, and priorities can change quickly. That said, Coinbase has become much more stable as we’ve built out key functions over the last year, and we’ve seen a corresponding increase in employee retention. We agree that anyone considering a career at Coinbase (or any other company, for that matter) should reach out to both current and former employees to ensure they’re making the choice that’s right for them. In fact, we encourage anyone who interviews at Coinbase to ask our people about their experience at the company. Our goal is to be totally transparent and not have any surprises.

  9. Helpful (1)

    "Buy Bitcoin"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coinbase full-time

    Pros

    Culture, perks and blockchain innovation!

    Cons

    Promotions are US centric (I'm in Europe)

  10. Helpful (2)

    "Amazing culture, talented employees, and engaging place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Systems Engineer in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coinbase full-time for more than a year

    Pros

    Leadership really cares to keep the company in the loop. They are transparent, vulnerable, and laser focused on our mission. It has been a great opportunity to get to work with lots of talented colleagues who care very much about their work and the company.

    Cons

    Minor downside when we were in hypergrowth was the moving too fast to fix things which will cause some debt. But management will own up to making poor decisions and that's very respectful and refreshing.

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Found 118 reviews