Expects so much, little in return - Manager Coach Employee Review

2.0
Jun 10, 2020
Recommend
CEO approval
Business outlook

Pros

Great way to keep informed in the fashion industry and seeing a lot of products. Really great customer interactions and making a customer feel special

Cons

Higher ups do not care about associates. I understand retail is about numbers but after years of working there, there was little to keep me wanting to stay. You work your hardest and get little to no recognition, they work you hard and to get nothing back. I’ve learned so much from my years there but it’s not a great environment to work in.

Explore other reviews about Coach

5.0
Apr 12, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, as well as good employee discount.

Cons

Not great pay, but atmosphere and brand could make up for it

3.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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