One of the most rewarding retailers I've ever worked for, with regards to self andevelopment and customer service focus. - Store Manager Coach Employee Review

4.0
Feb 13, 2013
Recommend
CEO approval
Business outlook

Pros

One of the best compensation packages in retail. Great discount on everything they produce. Great looking stores to work in and ddepending on your store leaders, it's also a great environment to work in.

Cons

No work life balance due to a brutal work schedule. When hours are low due to a soft business, the store manager and associate manager take on the extra duties and hours to get things done and we are not compensated for it. It's considered time owed, except you never get approval for days off. A weekend off is 1 in 7. No vacation can exceed 7 days nor include more than 1 weekend.

Explore other reviews about Coach

5.0
Apr 12, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, as well as good employee discount.

Cons

Not great pay, but atmosphere and brand could make up for it

3.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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