Horrid. - Team Leader Co-op Employee Review

1.0
Aug 7, 2025
Recommend
CEO approval
Business outlook

Pros

Decent pay at TL level. Benefits.

Cons

Dont be drawn in by the benefits and friendly appearance that Co-op give on the outside. Basically zero training, you will given about 36 online modules to go through *in your own time*, but when on shift, you'll just be thrown on the shop floor to figure it out, absolutely no structure. It was obvious that I was just hired to fill a gap, and not actually respected as a colleague. The workload and expectations of late night colleagues is just ridiculous, especially when there are only 2 of you to do everything. Further to this, I was told that I personally was expected to physically stop shoplifters and recover stock. Clearly, the company, or at least my manager at the time, values stock and profit more than the health and wellbeing of their workers. I was hired on a part-time contract, but was given full time hours with no prior agreement, and this was not adjusted, despite my repeated conversations with the manager.

avatar
Co-op Response
8mo
Thank you for leaving a review and for your feedback. We're sorry to hear of your experience with us. Our Customer Team Leader induction comprises of a combination of online modules and hands on training, all of which is covered within your working hours. We also believe that your interpretation of our policy on handling situations where you suspect shoplifting is taking place isn't correct. Where possible we ask that there is a "Safe challenge" and we do not ask that you physically intervene in any circumstances. We will reach out to the operations team to make sure that this aspect of our policy is made clear. Colleague safety is our prime concern and we ask that all incidents are reported on My Safety and to the police.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

avatar
Co-op Response
9mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

avatar
Co-op Response
8mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
See reviews by: Helpful|Rating|Date|All