if any job give me a offer, i would leave this current job in a heartbeat - Customer Team Member (CTM) Co-op Employee Review

1.0
May 26, 2025
Recommend
CEO approval
Business outlook

Pros

Enjoy working with other CTMs

Cons

No full-time contract is given—you’ll just be assigned overtime hours without any say in which days you can or cannot work. Managers can exploit this and schedule you every day, leaving you without proper rest. You’ll be expected to do everything on the shop floor, from fulfilling online orders (Uber Eats, Just Eat, Deliveroo) to serving customers and restocking shelves. Meanwhile, managers and team leaders often sit in the office FaceTiming friends. When you ask for support, they complain. There are no real learning opportunities. After a year, the only things I was taught were how to reduce clearance items and how to open and close the store. The store is consistently understaffed, especially in the mornings. There are usually only two people scheduled: the Customer Team Member (CTM) and the team leader. Guess who's out back relaxing, and guess who's doing all the work. The CTM is left to handle everything—even dealing with shoplifters—while the managers sit in the office watching. To make things worse, the pay is terrible considering the current economy and high cost of living.

avatar
Co-op Response
1y
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn’t met your expectations. We know how important it is to feel supported, fairly scheduled, and given opportunities to grow. Working in our convenience stores involves serving customers however they choose to shop, whether in person or through online platforms like Deliveroo, Just Eat, or Uber Eats. We know this can be demanding at times, and we encourage colleagues to call on their manager or supervisor for support when things get particularly busy. If you haven’t already, we’d also recommend having a conversation with your store manager or a member of the leadership team to discuss any concerns you may have. These conversations can often lead to practical improvements. In terms of development, we offer a wide range of learning opportunities through our Development Hub, which includes courses designed to help colleagues build skills and progress in their roles. We appreciate your contributions and thank you again for sharing your experience.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

avatar
Co-op Response
9mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

avatar
Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
See reviews by: Helpful|Rating|Date|All