If you are in education, or want to make something of your life.. I wouldn't work here. - Customer Team Member Co-op Employee Review

1.0
Sep 30, 2017
Recommend
CEO approval
Business outlook

Pros

Near to home. That is all.

Cons

Incredibly rude management. Work/Life balance appalling. Was called whilst at school and asked to do a shift. Told them that I was currently in school, in a lesson and trying to get an education (even though I had asked them many times not to call during school hours.) Was rudely reprimanded over the phone that I needed to get my priorities straight (and when I say rudely, I mean shouting over the phone in front of customers to me and other staff witnessed and were very disappointed). Very rude and inefficient management style - only after a handful of shifts there when I started, it was bought to my attention that management were continually talking behind my back, complaining that I was not fast enough because I hadn't learned the shop layout yet. Most of my shifts up until then had been on the checkouts and I hadn't time to know the shop inside and out after less than a week of working there. Made to feel uncomfortable by inappropriate and rude ego-trips. During a busy period when I was required on the checkouts, a member of the management team who did not get on well with other staff continually called me away from the checkouts, and I was instantly called back (when I say continually, I mean over and over again in 10 minutes, over the tanoy for all customers to hear.) This then led to me standing between a full-scale argument on the shop floor between a manager and another team member in front of customers to my embarrassment. I was 16 at the time. No employee respect. There was no respect for how hard the employees worked, and the management were just downright rude.

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Co-op Response
8y
I'm really concerned to hear this. I hope you raised this with the HR team at the time so that they could investigate this fully as this should not have happened. If you have previously advised your manager of the hours that you can not work they should respect this when organising shifts. Our Co-op very much knows the importance and value of education as we have our Co-operative Academies across the country who we work very closely with and offer apprenticeship programmes across our business. ^Catherine

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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