Adding pressure - Customer Team Member (CTM) Co-op Employee Review

Thank you for sharing your feedback and for your continued commitment over several years. We’re pleased to hear that working with good colleagues has been a positive part of your experience. We recognise that the recent cyber incident was disruptive for colleagues, and taking swift action to safeguard Co‑op was essential. We understand this added pressure in stores, particularly smaller teams, and feedback around workload and support is important to us. Thank you also for your comments on our picking systems and in‑store tools, this feedback helps inform ongoing improvements.