Brilliant - Customer Team Member (CTM) Co-op Employee Review

4.0
Feb 27, 2026
Recommend
CEO approval
Business outlook

Pros

Full of fun and friendly people Very very welcoming Build friendships very quickly Enjoyable

Cons

Alot of heavy lifting / physical movement Quite alot of socialising but even that can be a good thing

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Co-op Response
3mo
Thank you so much for sharing your experience. It’s brilliant to hear that you’ve found the team so welcoming and friendly, feeling part of a supportive community is really important to us, so it’s great to know that’s come through for you. We also appreciate you mentioning the physical side of the role. There’s definitely a lot of movement and some heavy lifting involved, and we want everyone to feel confident and supported in staying safe. We’ll keep focusing on good practice around lifting, using equipment properly, and making sure colleagues feel comfortable highlighting anything that doesn’t feel right. Thanks again for taking the time to leave a review.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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