Opportunity to Progress - Customer Team Member (CTM) Co-op Employee Review

3.0
Oct 29, 2025
Recommend
CEO approval
Business outlook

Pros

Good loyal customer base, decent money for similar jobs, good staff discounts of 30% on top of member prices. Good HR resources online such as rotas 3 weeks in advance and employee info.. The internal progression system is sound but laboured.

Cons

Breaks are inconsistent, and team leaders are under a lot of pressure, especially when Uber and Just Eat orders are coming in as well. This pressure heads downwards to the CTM's. Work can be soul-destroying at times.

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Co-op Response
7mo
Thanks for your review. It’s good to hear you value the customer relationships, your pay, and the colleague member discounts, at 30% it's industry leading. We're pleased to see that you can see opportunities for progression in practice, we're be interested to hear more on how you think this could be improved. You can share feedback with your colleague voice representative You can also raise any concerns you have with your manager around challenges with workload if you haven’t already.

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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