It was just a job - Customer Service Representative Citi Employee Review

big company, flexibility, good people

hard job, long hours, lots of screens

Hybrid schedule, supportive managers, opportunities

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.