Horrible politics all around. Stagnant place. - Customer Service Specialist Citi Employee Review

Managers all got to their positions because they have been in the company for many years, not because of how competent they are. Incompetent people stay for a long time (as long as they play the politics game), hence the "talent pool" where management comes from. If you do a good job, you are seen as a threat. Internal mobility is virtually non-existent. They make it extremely difficult by having ridiculous rules all around. I NEVER saw something like this anywhere.