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      Citi

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      Citi reviews

      Not great, but definitely not bad. - Customer Service Representative Citi Employee Review

      3.0
      Dec 24, 2010
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is decent. Job is stable. Benefits are fair. Ample paid time off. Company is very structured, and provides great training.

      Cons

      No room for advancement. Management was condescending towards employees. Promotions were not based on merit. Many of the unit managers were promoted based on seniority alone, it was obvious that they didn't possess the leadership skills. Call centers easily burn their employees out, hence the very low retention rate.

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      5.0
      May 13, 2026
      Avp-software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Pretty decent benefits , but your exp is based on your team, and the lunch is pretty good

      Cons

      workload is pretty intense and with ai expect development to be rapid.

      2.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits (PTO, healthcare, etc.) for FTEs

      Cons

      Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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