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      Unit Manager - Call Center - Unit Manager Citi Employee Review

      3.0
      May 10, 2010
      Unit manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Citi offers very generous benefits packages, with opportunities to earn additional incentive based on performance. It is generally a positive atmosphere and very laid back.

      Cons

      Environment is too casual for an office. Managers are not given necessary levels of control to keep staff accountable, which staff is aware of. Poor overall communication

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      5.0
      May 3, 2026
      Equity research analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good atmosphere and great place to start your career and get mentors

      Cons

      Long hours and no work life balance which is ok

      3.0
      Jul 3, 2026
      Information security officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid schedule, supportive managers, opportunities

      Cons

      Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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