Great if you like being on phones - Customer Seevice Specialist Citi Employee Review

3.0
Jun 22, 2021
Recommend
CEO approval
Business outlook

Pros

Affordable benefits, collaborative and supportive floor environment, work from home, pay differential, pto is given for the year up front

Cons

competitive time off scheduling, some managers will outright ignore employee needs, you will be “up skilled” aka traded around to different projects without a corresponding pay raise, there’s no breaks from the phones, seriously it’s very hard to get into a non customer facing role once you’re in customer service. PTO may be given up front, but they also require you to stay a full year basically if you take any, otherwise they’ll ask you to pay back what you used but didn’t “accrue” even though it was all given up front

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5.0
Apr 20, 2026
Recommend
CEO approval
Business outlook

Pros

Strong name recogition. Global footprint

Cons

Outdated trading systems, hyper competitive equities department due to relatively lower street ranking

3.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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