It can be OK for some but be prepared... - Call Center Representative Citi Employee Review

They have a bonus structure right along with a structure to make you lose it. It got really hard to admit I worked there due to some of the policy changes in regards to client accounts, fees, and finance charges. Expect to have a revolving door for management, along with their expectations of you. They didn't even have enough cubicles with working computers for you to find one with your assigned team and they still kept on hiring more people. It became impossible to find a computer that worked on some days. Having to explain to my manager why I clocked in late got old, he had no idea how to even do the job he was managing either.